Sales Policy for Directrapic Furniture Store

Effective Date: January 4, 2025

At Directrapic Furniture Store, we are committed to providing high-quality furniture at competitive prices, along with exceptional customer service. Our Sales Policy outlines the terms and conditions for purchasing items from our store, both online and in-store. By making a purchase with us, you agree to abide by the following terms:

1. Product Availability

  • Inventory: We strive to keep our website and in-store inventory accurate, but due to demand and inventory variations, some products may become unavailable. If an item you ordered is out of stock, we will notify you immediately and provide you with options for a refund, exchange, or backorder.
  • Product Descriptions: We make every effort to provide accurate descriptions of our products, including images, sizes, colors, and materials. However, slight variations may occur due to different screen displays, photography, or product updates. Please review product details carefully before making a purchase.
  • Customization: Some furniture items can be customized based on customer preferences (e.g., size, color, upholstery). These items are non-refundable and non-returnable unless defective.

2. Pricing

  • Price Accuracy: All prices listed on our website or in-store are accurate at the time of publication. However, prices may change due to promotions, sales, or market conditions. We reserve the right to adjust prices without prior notice.
  • Sales Tax: Sales tax is applied based on the applicable state or local tax rate in your location. This will be calculated and added to your total purchase amount during checkout.
  • Promotions and Discounts: We occasionally offer special promotions, discounts, or sales. Promotions cannot be combined with other offers unless specifically stated. Discounted items are subject to availability and may not be returned or exchanged unless defective.
  • Payment Methods: We accept multiple payment methods including major credit cards, debit cards, and secure online payment systems. Payment is due at the time of purchase.

3. Order Process

  • Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase, including the total price, item(s) purchased, and shipping information. Please review this email for any errors, and contact us immediately if you notice any discrepancies.
  • Processing Time: Orders are generally processed within 1-3 business days. Orders placed on weekends or holidays may be processed on the next business day. Please note that delivery times vary based on location and shipping method.
  • Backorders: In the event that an item is temporarily out of stock, we will notify you with an estimated restock date. You will have the option to wait for the backordered item or choose an alternative.
  • Pre-Orders: Items available for pre-order may have extended shipping times. We will provide an estimated delivery date when you place your order, but please note that this is an estimate and not a guarantee.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping methods, including standard and expedited options. Shipping fees will be calculated based on your location and the size of your order.
  • Delivery Times: Delivery times vary based on the shipping method chosen and your location. Typically, orders are shipped within 5-7 business days, but larger or bulkier items may require additional shipping time.
  • Damaged Goods: If you receive damaged or defective items, please contact us immediately. We will work with you to resolve the issue and either replace the damaged item or issue a refund.

5. Cancellations

  • Order Cancellations: You may cancel an order within 24 hours of purchase for a full refund. After this time, cancellations are subject to a restocking fee and may not be eligible for a refund, depending on the status of the order.
  • Custom Orders: Orders for customized or personalized furniture cannot be canceled once the order has been processed and production has started.

6. Returns and Refunds

  • Return Eligibility: If you are not completely satisfied with your purchase, you can return items within 30 days from the date of delivery. Please refer to our Refund and Returns Policy for full details regarding the conditions and procedure for returning items.
  • Refunds: Once your returned items are processed, refunds will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable.

7. Exchanges

  • Exchanges: If you wish to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order. The item must be in new, unused, and undamaged condition. Additional fees may apply for exchanges due to differences in price.

8. Customer Responsibilities

  • Accuracy of Information: It is your responsibility to ensure that all information provided during the purchase process, such as billing and shipping addresses, is accurate and complete.
  • Receiving Orders: Please inspect your furniture as soon as it is delivered. Any discrepancies, damages, or issues must be reported within 48 hours of delivery to ensure timely resolution.
  • Assembly Services: If you select our assembly service, we will assemble the furniture as per the instructions. However, we are not responsible for any damage caused by improper handling after assembly. If assembly is not selected, you are responsible for assembling the furniture according to the instructions provided.

9. Limitations of Liability

  • Liability: Directrapic Furniture Store is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use any purchased product. Our liability is limited to the amount paid for the item.
  • Product Warranty: Many of our products come with manufacturer warranties. Please refer to the warranty documentation for specific terms. Directrapic Furniture Store does not offer additional warranties unless stated.

10. Changes to This Policy

Directrapic Furniture Store reserves the right to modify, update, or change this Sales Policy at any time without prior notice. Any updates to the policy will be posted on our website with the effective date. We encourage you to review the Sales Policy periodically for the most current terms and conditions.

11. Contact Us

If you have any questions or concerns regarding our Sales Policy, please feel free to contact us at:


By making a purchase from Directrapic Furniture Store, you agree to abide by the terms and conditions outlined in this Sales Policy. Thank you for shopping with us! We are committed to providing you with the best products and customer service.