Refund and Returns Policy for Directrapic Furniture Store

Effective Date: January 4, 2025

At Directrapic Furniture Store, we strive to provide high-quality furniture that meets your needs and expectations. However, we understand that sometimes things don’t work out as planned. If you’re not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the process and conditions under which you can return or request a refund for the items you’ve purchased.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must initiate your return within 30 days of receiving your item.
  • Condition of Items: The items must be in new, unused, and undamaged condition. All tags, packaging, and accessories should be intact and in their original condition.
  • Proof of Purchase: You will need a receipt or proof of purchase to process a return. If you ordered the items online, your order confirmation email can also serve as proof.
  • Furniture Items: Due to the nature of our products, certain furniture items (such as custom orders or special clearance sales) may not be eligible for return. Please review product details or contact us for more information before purchasing.

2. Non-Returnable Items

Some items are non-returnable, including:

  • Custom Orders: Furniture pieces that are made to your specifications or personalized are final sale and cannot be returned or refunded.
  • Sale or Clearance Items: Items purchased at a discount or as part of a sale event are not eligible for return unless defective.
  • Assembled Products: Furniture that has been assembled or altered in any way by the customer is non-returnable.

3. Return Process

To return an item, please follow these steps:

  1. Contact Us: Reach out to us at info@directrapic.com or call us at (315) 361-1980 to initiate the return process. Provide your order number, the items you wish to return, and a brief description of the reason for the return.
  2. Return Authorization: Once we review your return request, we will issue a Return Authorization (RA) number and provide instructions on how to return the item.
  3. Return Shipping: The cost of return shipping is the responsibility of the customer unless the item is defective or damaged upon arrival. In this case, we will cover the return shipping fees.
  4. Condition of the Item: Ensure that the item is packed securely in its original packaging to avoid damage during transit. Items must be returned in the same condition as when they were received.
  5. Processing the Return: Once we receive the returned item, it will be inspected. If the item meets all return requirements, we will process your refund or exchange.

4. Refund Process

Once your returned item is inspected and approved, we will issue a refund according to the following guidelines:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take 5-10 business days for the refund to be reflected in your account.
  • Restocking Fees: A restocking fee of up to 15% may be applied for returned items in some cases, particularly for large or heavy items. The restocking fee will be deducted from your refund amount.
  • Shipping Fees: Original shipping fees are non-refundable, and return shipping costs will be the responsibility of the customer unless the item is defective.

5. Exchanges

If you wish to exchange an item for a different model, color, or size, please contact us within the 30-day return window to initiate the exchange process. The exchanged item must be in new, unused, and undamaged condition. If there is a price difference between the returned and exchanged items, the customer will be required to pay the difference, or a partial refund will be issued depending on the situation.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately upon delivery, ideally within 48 hours, to resolve the issue. We will provide you with the following options:

  • Replacement: We will send you a replacement item if the product is still in stock.
  • Refund: If a replacement is unavailable or you prefer a refund, we will process a full refund, including any shipping costs incurred.

Please retain all packaging materials and take clear photos of the damaged item(s), as we may need this for processing your claim.

7. How to Contact Us for Returns or Refunds

For any questions regarding your return or refund, or to start the return process, please contact our customer service team at:

  • Phone: (315) 361-1980
  • Email: info@directrapic.com
  • Address: 330 Seneca St, Oneida, New York (NY), 13421
  • Website: directrapic.com

8. Exceptions to the Policy

In some circumstances, exceptions may be made to this policy at the discretion of Directrapic Furniture Store. We may offer special accommodations for items purchased during promotional periods or under unique circumstances, such as for customers with specific needs or issues regarding the product.

9. Changes to This Policy

Directrapic Furniture Store reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately. Please review this policy periodically for any updates or changes.

Thank you for shopping with Directrapic Furniture Store. We are committed to your satisfaction and will do our best to ensure a smooth and hassle-free return and refund experience. If you have any questions or concerns, please do not hesitate to contact us.